Holiday Bookings – Terms & Conditions | Real Estate | Property for Sale | Land For Sale Brunswick Heads

Holiday Bookings – Terms & Conditions

Useful Information

Bookings: Contact must be made to our office by phone to book your holiday accommodation. Bookings will NOT be taken via email.

Deposits: All bookings require a holding deposit of a minimum 50% of the total value of your accommodation to be paid within 7 days of booking being arranged. If no deposit received by due date, the booking will be automatically cancelled.

Booking Fee: A $10.00 non-refundable booking fee applies to each individual booking. The booking fee is payable with the deposit.

Confirmation of Booking: Within 48 hours of the booking being taken, you will receive an email with the Guest Registration Form confirming your booking. Again, this booking is subject to the deposit being received. It is important you read your confirmation email & attachments as it contains important information regarding your holiday. Your signature is required on the “booking conditions” & must be returned to the office within 7 days.

Payment Methods: We accept payments by direct deposit or credit card only. All credit card transactions attract a minimum of 1.5% surcharge – dependent on the card. This is a bank generated fee & not implemented by our office.

Balance of Booking: The balance of your accommodation must be paid one month prior to your arrival.

Check In/Arrival: Check in is between 2pm – 5pm Monday to Thursday & 2pm to 4.30pm Friday. Bookings arriving on a Saturday can collect key between 1.30pm – 2pm at office. If you are unable to arrive within the specified times, the office will instruct on after hours key collection.

Check Out/Departure: Check out is 9.30am on the day of departure. All keys issued must be returned to the agents office. Failure to vacate by the required time will incur a penalty fee of $50 per hour. If leaving early, keys can be left in the black letterbox at the back of the office marked “Key Return”.

Linen: Some properties have linen included in the tariff. Please refer to your booking confirmation regarding your accommodation. Should you wish to hire linen, please contact Brunswick Laundrette to make the necessary arrangements. All beds have mattress protectors, pillows & blankets. Linen required is sheets, pillowcases, bath towels, tea towels, bath mats, hand towels & beach towels.

Pets: Some of the holiday houses are Pet Friendly for a small, well-behaved dog. A $50 pet fee applies if you choose to bring your dog to one of the pet friendly houses.  You must notify staff at time of booking.

Holiday Booking Conditions

When booking accommodation through North Coast Lifestyle Properties, you agree to the following terms & conditions upon paying the deposit.

Booking: All bookings are arranged for the dates shown on the Guest Registration Form sent out and are made in good faith by us. North Coast Lifestyle Properties cannot be held responsible for actions taken by the owner of the property outside of our control; e.g. increased tariff, alteration of the property, sale of the property, withdrawal of property from letting or cancellations of booking. All endeavours to find alternative accommodation will be made but cannot be guaranteed. Tariffs are reassessed annually. A booking is NOT confirmed until a deposit has been paid and the booking conditions and security deposit authority have been completed and signed by you and received by us. The balance of the booking MUST be paid one month prior to occupancy.

Booking Fee: A $10.00 non-refundable booking fee applies to each individual booking. The booking fee is payable with the deposit.


Bond deposits: Your credit card details provided at the time of booking have been securely stored accordingly. The credit card MUST belong to the guest booking the accommodation. This person must also be present on the holiday and must present themselves at the agent’s office to collect the keys. The property will be inspected after the guest has vacated the property. Funds will only be deducted from the security deposit if we need to make a claim, which may include but is not limited to the following: excess cleaning fees, damage or breakages, excess garbage removal, late check-out, cleaning of BBQ.

Cancellations: All cancellations must be in writing & will incur a $150 cancellation fee. If you cancel your booking, any refund is subject to the re-booking of the property for the same period as your booking. If we are unable to re-book the property you will forfeit your deposit.

If the booking is cancelled within 48 hours of the arrival date, it will be considered a ‘no show’ & no refund will be given. The agent strongly recommends travel insurance for high cost bookings.

In the event that we are instructed by the owner to cancel your booking a full refund will be made to you.

Arrival & Departure: The property is available from 2.00pm (NSW time) on the day of arrival and MUST be vacated no later than 9.30am (NSW time) on the day of departure. Failure to vacate by the required time will incur a penalty fee of $50 per hour.

Occupants: The person making the booking will be held responsible for the conduct of all guests. The premises are let to you for holiday purposes only for the period stated on the final receipt and for the maximum number of persons per bed of premises booked. Exceeding maximum numbers will render the guest liable to immediate cancellation of the booking. No private functions are to be held at the property without the prior written consent of the owner.

Call outs: Please remember you are staying in a residential area. Please be mindful of your neighbours, any complaints made to North Coast Lifestyle Properties or the Police may result in the immediate cancellation of the booking.

Pets: All pets are strictly forbidden in and around the property unless in a nominated Pet Friendly property. If you are bringing your pet on holiday to our of the “pet friendly” houses, this must be stated at the time of book & a $50 pet fee applies.

Smoking: No smoking policy applies to the inside of the property. There is a $250 charge if this is not adhered to.

Cleaning: The premises are to be left in a clean and tidy condition. Please ensure pots, pans, dishes etc. are washed and returned to cupboards & all rubbish removed. Failure to do so will incur a charge for extra cleaning which will be deducted from your security deposit.

Damages & Breakages etc: All damages, breakages or losses to the property, furniture and furnishings are to be reported and paid for by you. Should you discover a fault or breakage to the property upon arrival please advise us or we will consider those the responsibility of the current guest and charge accordingly.

Barbeques: If the property has a barbeque provided it is the guest’s responsibility to leave it in a clean condition. If it is a gas barbeque and it runs out of gas, the cylinder can be swapped over at the Caltex Service Station. Upon presentation of the receipt to the agent’s office during business hours, the guest will be reimbursed in cash. A cleaning fee of $30 will apply if barbecue not left clean.

Relocations: No provision can or will be made for relocation if accommodation is deemed unsatisfactory upon arrival other than on the basis that the full rental due is forfeited and full rental on new premises is paid prior to occupancy. Guests must accept premises ‘as booked’ and cannot be relocated. We are careful not to misrepresent any rental property. NO REFUND IS GIVEN IF YOU ARE NOT SATISFIED WITH YOUR ACCOMMODATION.

Personal property: No responsibility is accepted by the agent or the owner for any personal property left in or around the property.

Property repairs: You agree to allow us or our Tradespeople access to enter the premises to arrange any necessary repairs. The agent endeavours to have any repairs attended to as soon as possible after reporting of same. Due to unforeseen circumstances, however (e.g. order of parts, unavailability of trades persons etc.), the immediate repair/replacement may be beyond our control. The agent accepts no responsibility for these unforeseen circumstances. No refunds or discounts deducted from tariffs for unusable appliances will be applicable.

Lockout/Keys: If keys are misplaced or left in the property outside normal business hours & the agent is required to attend the property, an after hours call-out fee of $60 will be incurred – payable at the time. A $55 fee will be incurred on the departure date if the property keys are lost and/or not returned. If a locksmith is required, the guest will be responsible for the payment of the locksmith’s account.

Bins: Bins are to be put out on the appropriate bin day which can be found in the holiday compendium in your accommodation. Failure to do so may incur a $55 rubbish removal fee.