Privacy Policy

North Coast Lifestyle Properties
Last Updated: July 2026

Introduction

North Coast Lifestyle Properties (“we”, “us”, “our”, “the Agency”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).

North Coast Lifestyle Properties provides real estate services including:

·         Residential & Commercial Property Sales

·         Residential & Commercial Property Management

·         Business Sales

·         Holiday Property Management

·         Storage Shed Management

This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information, including information used to verify your identity.

Scope of This Policy

This Privacy Policy applies to all personal information collected, held, used and disclosed by North Coast Lifestyle Properties.

It applies to:

·         Property owners

·         Purchasers and prospective purchasers

·         Vendors

·         Landlords

·         Tenants and prospective tenants

·         Holiday guests

·         Business owners and purchasers

·         Contractors and suppliers

·         Employees and prospective employees

·         Website users

·         Any individual who provides personal information to us

What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This includes information whether true or not, and whether recorded in material form or not.

Why We Collect Personal Information

We collect personal information to:

·         Conduct our real estate and property management activities

·         Provide services requested by you

·         Manage property sales, leasing and management transactions

·         Communicate with you

·         Verify your identity

·         Meet legal and regulatory obligations

·         Comply with anti-money laundering and counter-terrorism financing requirements

·         Assess applications and enquiries

·         Process payments and administer accounts

·         Improve our services

·         Prevent fraud and unlawful activity

·         Market products and services that may be of interest to you

·         Consider employment applications

·         Obtain goods and services from suppliers and contractors

We may also collect, hold, use or disclose personal information where required or authorised by law or where you have provided your consent.

What Personal Information Do We Collect?

The personal information we collect depends on your relationship with us and may include:

General Information

·         Full name

·         Residential, postal or business address

·         Telephone numbers

·         Email address

·         Date of birth

·         Place of birth

·         Occupation

·         Employer details

·         Financial information

·         Payment and banking details

·         Information relating to properties and transactions

Identification Information

Where required for identity verification or compliance purposes, we may collect:

·         Driver licence details

·         Passport details

·         Medicare card details

·         Other government-issued identification details

·         Identification document numbers

·         Copies of identification documents

Biometric Information

Where electronic identity verification is undertaken, we may collect:

·         Facial images

·         Selfie photographs

·         Short video recordings

·         Biometric information generated from identity verification processes

Customer Information

We may collect information relating to:

·         Vendors

·         Purchasers

·         Landlords

·         Tenants

·         Guarantors

·         Referees

·         Professional representatives such as solicitors, accountants and financial advisers

Employment Applicants

If you apply for employment with us, we may collect:

·         Employment history

·         Qualifications

·         References

·         Resume information

·         Emergency contact details

·         Taxation information

·         Payment details

Suppliers and Contractors

We may collect:

·         Business details

·         Insurance information

·         Contact details

·         Billing information

·         Service records

Sensitive Information

We will only collect sensitive information where:

·         You consent to the collection; and

·         The information is reasonably necessary for our functions and activities; or

·         We are otherwise permitted or required by law.

Identity Verification and Document Verification Service (DVS)

To meet legal obligations, reduce fraud risk and verify identity, we may use electronic identity verification services.

This may include the Australian Government’s Document Verification Service (“DVS”).

Where you consent, we may securely provide your:

·         Name

·         Date of birth

·         Identity document details

to Commonwealth and State Government agencies and authorised record holders for verification purposes.

These agencies may include:

·         Department of Home Affairs

·         Passport authorities

·         State and Territory driver licence authorities

·         Births, Deaths and Marriages registries

·         Other authorised record holders

The DVS only returns a verification result indicating whether the information supplied matches government records.

We do not receive copies of government records held by these authorities.

Further information regarding the DVS is available at idmatch.gov.au.

APLYiD and Identity Verification Providers

We may use accredited electronic identity verification providers including APLYiD Pty Ltd and its authorised service providers and subcontractors.

These providers may collect and process information on our behalf for:

·         Identity verification

·         Document authentication

·         Biometric matching

·         Fraud prevention

·         Compliance obligations

The collection, storage and processing of information by these providers is subject to their own privacy and security obligations.

Biometric Information

As part of identity verification processes, we may collect biometric information such as facial images or short video recordings.

Biometric information may be used to:

·         Confirm that you are a real person

·         Verify that you are physically present

·         Compare your image against identification documents

·         Detect fraud or identity theft

·         Meet compliance obligations

Biometric information is treated as sensitive information under Australian privacy laws.

We only collect and use biometric information for identity verification and compliance purposes and only with your consent or where otherwise authorised by law.

Consent to Identity Verification

By participating in an electronic identity verification process, you consent to:

·         The collection, use and disclosure of your personal information for identity verification purposes;

·         The collection and use of biometric information for identity verification;

·         Verification of your information against records held by authorised government agencies through the DVS;

·         Disclosure of your information to APLYiD and other authorised identity verification providers;

·         Collection and use of information for fraud prevention, compliance and risk management purposes.

You may withdraw consent at any time.

However, if you choose not to provide required information or withdraw consent, we may be unable to verify your identity electronically and may be unable to provide certain services.

How We Collect Personal Information

We collect personal information through lawful and fair means.

Information may be collected:

·         Through application forms

·         Through tenancy applications

·         Through property sales transactions

·         Through contracts and agreements

·         Through our website

·         Through online forms

·         By email

·         By telephone

·         In person

·         Through business cards

·         Through surveillance cameras

·         Through social media platforms

·         Through publicly available information sources

·         Through third-party service providers

·         Through identity verification providers

·         Through government verification services

If we receive unsolicited personal information that we could not lawfully collect, we will take reasonable steps to destroy or de-identify that information.

How We Use Personal Information

We use personal information only for purposes connected with our functions and activities.

These purposes may include:

·         Managing property sales and leasing transactions

·         Communicating with clients and customers

·         Verifying identity

·         Performing due diligence

·         Conducting credit and reference checks

·         Managing accounts and payments

·         Assessing applications

·         Employment recruitment

·         Fraud prevention

·         Security management

·         Legal and regulatory compliance

·         AML/CTF compliance

·         Internal administration

·         Service improvement

·         Marketing activities

We will not use personal information for purposes that you would not reasonably expect unless required or authorised by law.

Direct Marketing

We may use personal information to provide information regarding products and services we believe may be of interest to you.

You may opt out of direct marketing communications at any time by:

·         Using the unsubscribe facility provided in communications; or

·         Contacting us directly.

We will not use sensitive information for direct marketing without your consent.

What Happens if You Do Not Provide Personal Information?

You are generally not required to provide personal information to us.

However, if you choose not to provide information requested, we may be unable to:

·         Verify your identity

·         Process applications

·         Conduct transactions

·         Provide requested services

·         Comply with legal obligations

Where lawful and practical, you may interact with us anonymously or using a pseudonym.

Disclosure of Personal Information

We may disclose personal information to:

·         Employees and authorised representatives

·         Related entities

·         Property owners and landlords

·         Purchasers and vendors

·         Tenants and prospective tenants

·         Contractors and service providers

·         Professional advisers

·         Accountants

·         Solicitors

·         Auditors

·         Insurers

·         Identity verification providers including APLYiD

·         Government agencies and DVS record holders

·         Regulatory bodies

·         Law enforcement agencies

·         Technology providers

·         Cloud storage providers

We do not sell personal information.

Before disclosing personal information to third parties, we take reasonable steps to ensure information is handled appropriately.

Overseas Disclosure

Some service providers may store or process personal information outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure personal information is handled consistently with Australian privacy laws and the APPs.

Security of Personal Information

We take reasonable steps to protect personal information from:

·         Misuse

·         Interference

·         Loss

·         Unauthorised access

·         Modification

·         Disclosure

Security measures include:

·         Secure premises

·         Access controls

·         Password protection

·         Firewalls

·         Encryption where appropriate

·         Secure storage systems

·         Staff training and confidentiality obligations

Data Detection and Destruction

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

This applies to identity verification records and biometric information unless longer retention is required by law.

Access to Personal Information

You may request access to personal information we hold about you.

Requests should be made in writing.

We will respond within a reasonable period and may refuse access where permitted by law.

If access is refused, we will provide reasons and information about available complaint mechanisms.

Correction of Personal Information

If you believe personal information we hold is inaccurate, incomplete, out-of-date, irrelevant or misleading, you may request correction.

We will take reasonable steps to correct information where appropriate and respond within a reasonable period.

Privacy Complaints

If you believe we have breached your privacy rights or the APPs, please contact us in writing.

We will investigate your complaint and respond within a reasonable period.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

North Coast Lifestyle Properties

Brunswick Heads Office
Phone: (02) 6685 1839

Mullumbimby Office
Phone: (02) 6684 2615

Email: [email protected]

For privacy enquiries, access requests, correction requests or complaints, please contact our Licensee in Charge using the details above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website. Continued use of our services after changes are published constitutes acceptance of the updated policy.